Outages

Power out? Our linemen are on it—restoring service safely and quickly is what we do best. Your safety and theirs always come first.

Report an Outage:
📞 Call us 24/7 at (325) 625-2128 or 1 (800) 560-2128
📱 Text OUT to 1 (800) 560-2128 (if you have 3 or fewer active meters and your phone number is on file)

If your power goes off:

  • 🔍 Check Your Neighborhood:
    If your neighbors also have no power, the issue is likely on our end—please report the outage using the options above.

  • 🧯 Check Your Breakers/Fuses:
    If your neighbors have power, check your breakers or fuses before calling.

  • ⚡ Protect Your Electronics:
    Unplug appliances like TVs, microwaves, and computers to avoid damage from voltage surges when power returns.

  • ❄️ Preserve Your Food:
    Keep refrigerator and freezer doors closed as much as possible.

  • 🌬️ Stay Comfortable:
    Use natural ventilation and dress appropriately for the weather.

  • ❤️ Consider Health Needs:
    If a family member relies on electricity for medical equipment or comfort, seek an alternate location until power is restored.

Outages are an unfortunate but sometimes unavoidable part of electric service. We appreciate your patience and prayers while our crews work around the clock to restore power to our members safely and efficiently.