CCEC Partners with CRC

CCEC Partners with CRC

Coleman County Electric Cooperative Partners with CRC to Assist with Call Handling

Coleman County Electric Cooperative is proud to announce a business partnership with Cooperative Response Center, Inc. (CRC), headquartered in Austin, Minn. CRC is a nationwide, 24/7 contact (call) center, handling after-hours calls for nearly 500 electric utilities nationwide. CRC also has regional offices in Dunlap, Tenn., and Abilene, Texas.

CRC takes outage calls and handles line crew dispatching, as well as taking various types of specialty calls from other organizations. CRC’s support and service to Coleman County Electric Cooperative will be a seamless operation of call handling. You will still call the same number – 325-625-2128 – to report electrical outages, which is automatically forwarded to CRC when calls are not being handled by the office. CRC will be handling calls for CCEC after 4pm weekdays, weekends, and holidays.

By focusing on the human side of technology, CRC has merged the benefits of personalized service with the efficiency of technologically advanced computer and telephony systems.

 
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